ShopAM

At ShopAm, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile application, or services.

ShopAm collects different types of information to operate effectively and provide you with a safe and reliable platform. This includes personal details such as your name, email, phone number, and delivery address, along with account information like your username, password, and profile details. We also collect transaction details related to your purchases, sales, , while payment details are processed securely through trusted third-party providers. In addition, we gather device and usage data such as your IP address, browser, and app activity, as well as livestream interactions including recordings, comments, and bids.

The information we collect is primarily used to process orders, payments, deliveries, and refunds, as well as to verify sellers and confirm product authenticity. We also use it to prevent fraud or misuse of auctions and livestreams, to improve the overall platform experience, and to communicate with you through updates, notifications, and promotions. In some cases, we may be legally required to use your data in compliance with Nigerian laws and the Nigeria Data Protection Regulation (NDPR).

We may share your information with trusted partners when necessary. This includes delivery providers to ensure your orders reach you, payment providers to process transactions, and marketing platforms where we may use product images or livestreams for promotional purposes. ShopAm does not sell or rent your personal information to third parties.

Payments and wallet transactions are handled with high levels of security. Refunds are credited directly to your ShopAm Wallet, which functions as a digital credit system but is not a bank account and does not generate interest. ShopAm reserves the right to set limits on wallet use and to freeze wallet funds if fraudulent activity is suspected.

Like most platforms, ShopAm uses cookies and similar technologies to improve user experience, personalize features, and analyze traffic. You may choose to disable cookies in your browser settings, but please note that some features of the platform may not function properly as a result.

We implement strong security measures, including encryption, firewalls, and secure servers, to protect your data. However, users are responsible for maintaining the confidentiality of their account credentials. In the event of a data breach, ShopAm will promptly notify affected users in accordance with NDPR requirements.

Your personal data will only be retained for as long as necessary to fulfill legal, operational, and business obligations. You have the right to request access to the data we hold about you, to request corrections, or to ask for deletion of your data, provided that such requests do not conflict with ongoing transactions or legal requirements. You may also withdraw consent for marketing communications or file a complaint with the Nigeria Data Protection Bureau if you believe your rights have been violated.

ShopAm does not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent. If we discover that we have inadvertently collected such information, we will delete it immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted on the ShopAm platform, and your continued use of our services will be deemed acceptance of the updated policy.

If you have any questions or concerns about how ShopAm handles your personal data, you can reach us by email at [Insert Support Email], by phone at [Insert Support Number], or by visiting our office at [Insert Office Address].